Everything You Need to Know About BoldCrafter's Web, SEO & Digital Services
Quick answers to common questions about BoldCrafter's 's web design, development, SEO, and IT support services.
Our published prices are fixed rates for each service package. The pricing calculator gives you a real-time estimate based on the specific services and add-ons you select. Final project pricing is confirmed in your proposal after we understand the full scope — and we always agree the full price before any work begins.
BoldCrafter collects only the information you voluntarily provide through our contact pages, project enquiry forms, or direct email communications. This typically includes your name, business name, email address, phone number, and details about your project requirements. We do not collect payment card data — all payment processing is handled by third-party providers such as Stripe or PayPal. We do not track you across unaffiliated websites, and we do not buy or sell your personal data to third parties.
BoldCrafter uses only the following categories of cookies: Strictly Necessary Cookies (required for the website to function — such as session management and security-related cookies), Performance Cookies (Google Analytics, which collects anonymised data about how visitors use the site), and Functional Cookies (optional cookies that remember your preferences, such as cookie consent choices). We do not use advertising cookies, tracking pixels, or third-party marketing trackers on BoldCrafter.
To make a formal complaint, please use our contact page with "Formal Complaint" in the subject line, or write to us at 94 Regent Street, Nuneaton, CV11 4BL, United Kingdom. Your complaint should include: your name and contact details, a clear description of the issue, the date(s) the issue occurred, and what outcome you are seeking. We aim to acknowledge receipt of your complaint within 2 working days and provide a full response within 10 working days.
BoldCrafter operates under a written project proposal and terms of service that are provided to every client before work begins. The proposal outlines the scope of work, deliverables, timeline, pricing, and any specific conditions relevant to your project. By confirming the proposal (either digitally or in writing), you agree to our terms of service. We do not begin work without a signed or confirmed proposal. Our terms cover project scope, payment obligations, intellectual property transfer, revisions policy, and termination conditions.
BoldCrafter provides web design, web development, and practical digital solutions focused on performance, usability, and long-term maintainability.
No setup fee for standard service packages. Some custom projects may incur a small initial setup cost depending on complexity, but this is always disclosed upfront in your proposal before you commit to anything.
We use your personal information solely to respond to your enquiries, prepare project proposals, deliver contracted web design and development services, and communicate with you about your project. If you have submitted a contact or enquiry form, we may use your email address to reply to your message and follow up with a proposal. We will not use your information for marketing unless you have explicitly opted in to receive marketing communications from us.
Strictly necessary cookies are essential for BoldCrafter to operate correctly and securely. They enable core functionality such as: security session management (protecting against fraudulent activity), load balancing to ensure the site performs reliably, and basic page navigation. These cookies do not store any personal information and cannot be disabled without causing the website to malfunction. They are not subject to cookie consent requirements under UK and EU law because they are technically essential for the service to function.
Once full payment has been received, you own the complete website we build for you — including the design, code, content structure, and any custom functionality created specifically for your project. This ownership is formally transferred upon project completion and full payment. You are free to host the website with any provider, continue working with a different developer, or make modifications as you see fit. We retain the right to use the website in our portfolio unless you specifically request otherwise in writing.
We work with startups, small businesses, growing brands, and individuals who need reliable websites and clear technical guidance.
Absolutely. Many clients start with a Starter Package and upgrade to Pro as their business grows. Upgrades are straightforward — you simply pay the price difference between packages. Any work already completed is credited. There is no penalty for upgrading.
BoldCrafter shares your data only with trusted third-party service providers who process it on our behalf for specific purposes. These include: Google Analytics (website usage analytics), Stripe or PayPal (payment processing), and our email delivery provider (for sending proposals and project correspondence). Each processor operates under a data processing agreement and is prohibited from using your data for their own purposes. We do not sell, rent, or share your data with advertising networks, data brokers, or any other third party outside of these limited purposes.
BoldCrafter uses Google Analytics with IP anonymisation enabled. The cookies set by Google Analytics typically include: _ga (used to distinguish users, expires after 2 years), _gid (used to distinguish users, expires after 24 hours), and _gat (used to throttle request rate, expires after 1 minute). These cookies do not collect personally identifiable information. Google Analytics data is processed by Google under their privacy policy, and you can opt out using the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences on our site.
We aim to provide an initial acknowledgement within 2 working days and a full written response within 10 working days. If your complaint is complex or involves multiple aspects of your project, we will keep you updated on progress and provide a revised timeline if needed. We will always communicate delays proactively and explain the reason for any extension.
Yes. If your project involves confidential information, proprietary business processes, or sensitive data that requires protection, we are happy to sign a mutual or unilateral NDA before project commencement. Please request the NDA at the enquiry stage and we will provide a standard template for review. NDAs must be signed before any confidential information is exchanged. We treat all client project details as strictly confidential by default and do not disclose the existence or nature of client projects to third parties.
No. BoldCrafter works with clients in the UK and internationally through remote collaboration.
Yes. We offer monthly payment plans for project packages over £1,000, typically spread over 3 to 6 months at no extra charge. For ongoing retainers, monthly installments are the standard structure. Monthly payments make larger projects more manageable without compromising on quality.
Yes, BoldCrafter may use Google Analytics to understand how visitors use our website — including which pages are visited, how long visitors spend on pages, and how they arrived at the site. Google Analytics collects data in an anonymised format where possible (IP addresses are anonymised and no personally identifiable information is stored). You can opt out of Google Analytics using browser extensions such as the Google Analytics Opt-out Browser Add-on, or by managing your cookie preferences through our cookie consent banner.
No. BoldCrafter does not use advertising cookies, retargeting pixels, or any third-party marketing tracking technologies. We do not track you across other websites to deliver targeted advertisements. The only third-party cookies on our site are from Google Analytics (for anonymised performance measurement) and our payment processors (Stripe or PayPal — for transaction security only). If you see third-party marketing cookies on our site, this would indicate an issue and we would encourage you to contact us.
We are generally willing to sign client-provided NDAs, subject to legal review. Please send your NDA via our contact page before project discussions begin. We will review it and come back to you within 5 working days. Standard exclusions apply — notably, we are not obligated to enter an NDA for publicly available information, information already known to us through lawful means, or information we are required to disclose by law.
Yes. We explain options in plain language and guide you through decisions step by step.
Every package includes a set number of revisions — this is clearly listed on your package details. If you need changes beyond that limit, we discuss them first and agree a fair additional cost before doing any extra work. We never charge for revisions without prior agreement.
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected. Enquiry form data is retained for a maximum of 12 months from the date of submission if no project engagement follows. Active project client data is retained for the duration of the project plus 24 months for reference and support purposes. Financial transaction records are retained for a minimum of 6 years in compliance with UK tax and accounting obligations. After these periods, data is securely deleted or anonymised.
You can manage your cookie preferences at any time by clicking the "Cookie Preferences" link in the footer of our website. You can accept all cookies, reject non-essential cookies, or customise your choices per category. You can also disable cookies entirely through your browser settings — most browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Note that disabling strictly necessary cookies may affect website functionality. Additionally, you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on available from the Chrome Web Store.
If you are unhappy with the quality of work delivered, please contact us as soon as possible with specific examples of what you consider substandard. We take quality seriously and will review the work in question against the agreed specification. If the work falls below the standard described in our project proposal, we will correct it at no additional cost as part of our quality commitment. If the concern relates to a matter of creative direction rather than technical quality, we will discuss options for amendments. All quality concerns should be raised within the agreed support period following project launch.
You own all content you provide to us — including text, images, logos, brand guidelines, and any pre-existing materials. Upon full payment, you own the custom code, design, and functionality we build for your project. We retain ownership of any pre-built components, libraries, frameworks, or tools we use across multiple projects, though you receive a licence to use these as part of your website. Third-party assets (such as stock photography, fonts, or plugins) are subject to their respective licences — we will clearly document these in your project handover.
We offer an initial discussion to understand your goals and recommend the best next steps.
Each add-on is priced separately so you only pay for what you actually need. The pricing calculator shows you the cost of each add-on in real time as you select it. This means full transparency — the final estimate reflects exactly what you have chosen.
Yes. Under the UK GDPR (as retained in UK law following Brexit), you have the right to request erasure of your personal data — known as the "right to be forgotten." To make a request, use our contact page with "Data Erasure Request" in the subject line. We will respond within 30 days and, where erasure is applicable, delete all personal data we hold about you from our active systems, backups, and relevant third-party processors. Note that certain data may be retained where we have a legal obligation to do so (such as financial records for tax purposes) — we will inform you if this applies.
Yes. You can use BoldCrafter without accepting non-essential cookies. Our cookie consent banner allows you to reject all non-essential cookies with a single click. Strictly necessary cookies (which are exempt from consent requirements) will still be active as they are technically required for the site to function. Your preference to reject non-essential cookies is stored so you are not asked again on subsequent visits.
Refund eligibility depends on the project stage and the specific circumstances. For projects in early stages, we assess refund requests on a case-by-case basis. Once a project is substantially delivered and signed off, our standard payment terms apply. We strongly encourage clients to raise concerns before they escalate — most issues can be resolved through amendments rather than refunds. If you believe a refund is warranted, submit a formal complaint and we will review it within 10 working days in accordance with our complaints procedure.
Our liability is limited to the total project fee paid by the client. We do not accept liability for indirect losses, loss of revenue, loss of business, or consequential damages arising from the use or inability to use the website we have built. This limitation applies to the maximum extent permitted by UK law. We maintain professional indemnity insurance and take all reasonable steps to deliver work to the standard described in our proposal. We strongly recommend reviewing our full terms of service, which are provided with every project proposal.
Yes, confidentiality terms can be agreed upon when required.
Hosting and maintenance are separate services, not included in website design packages by default. We offer hosting plans from £25/month depending on your needs, and maintenance retainers from £97/month. Both are optional. You are never obliged to host with us — your website is fully yours after delivery.
Yes. You have the right to request a copy of all personal data we hold about you under the UK GDPR subject access request (SAR) right. To submit a SAR, submit via our contact page with "Subject Access Request" in the subject line. We will provide a copy of the data we hold in a structured, commonly used, and machine-readable format within 30 days of the request. This service is free of charge for the first request.
When you accept cookies on BoldCrafter, you are giving us permission to set and read cookies as described in our cookie policy. Strictly necessary cookies are always active. Performance cookies (Google Analytics) will be activated to collect anonymised usage data. Functional cookies will be activated to remember your preferences. You can revoke this consent at any time by returning to our Cookie Preferences page or clearing your browser cookies.
If you feel your complaint is not being handled appropriately by your current contact, you can request to speak with or be assigned to a different member of our team. Use our contact page with "Complaint Escalation" in the subject line and your complaint reference number if you have one. You can also write to our business address: 94 Regent Street, Nuneaton, CV11 4BL. We will ensure your complaint is reviewed by a senior team member who was not involved in the original matter.
We use established open-source libraries, frameworks, and tools where appropriate to deliver robust, maintainable websites efficiently. All third-party code is used under its respective open-source licence (such as MIT, GPL, or Apache 2.0) and we will document any licences relevant to your project in the handover documentation. You will receive a complete code repository for your project, and the use of open-source components does not affect your ownership of the overall website we build. We do not use "black box" proprietary code that would prevent you from understanding or modifying your own website.
Yes, we can consider charity or community projects depending on availability and scope.
Quotes are valid for 30 days from the date of issue. After that, prices may be reviewed due to supplier cost changes or significant scope shifts. We always give you plenty of time to decide and will tell you clearly if a quote needs updating.
BoldCrafter is a UK-based agency and we prefer to keep data within the UK and European Economic Area (EEA). Where we use third-party tools (such as Google Analytics or certain email delivery providers), data may be transferred to servers in the United States under standard contractual clauses or equivalent safeguards. We do not proactively transfer client project data outside the UK or EEA. If you require data to be hosted in a specific jurisdiction, please discuss this with us before project commencement.
Each website we build operates independently with its own cookie policy and consent mechanism, which is configured as part of the project. Client websites may include cookies relevant to their specific functionality — for example, an e-commerce site we build would include session and checkout-related cookies. All client websites we build include a GDPR-compliant cookie consent banner and cookie policy. If you are a client of one of our built websites, the cookie policy for that specific site will detail exactly which cookies are used. We advise all clients to conduct their own cookie audit when adding third-party services (such as Google Analytics, Facebook Pixel, or marketing tools) to their site.
Yes. All formal complaints, our responses, and related communications are recorded and retained for a minimum of 2 years from the date of resolution. This helps us identify patterns, improve our service, and ensure accountability. Complaint records are stored securely and access is restricted to relevant team members. We treat all complaint information as confidential and use it solely for the purpose of resolving your complaint and improving our services.
We would be delighted to showcase your website in our portfolio, case studies, and marketing materials — it demonstrates the quality of our work and helps future clients make informed decisions. By default, we assume this permission is granted unless you specifically opt out in writing before or at the time of project sign-off. If you prefer to keep your project private (for example, for confidentiality reasons), please inform us in writing and we will not publicly reference your project. We will never disclose sensitive client information or internal business details in any portfolio presentation.
BoldCrafter works across many industries, focusing on what your users need and what your business needs to achieve.
In the event that BoldCrafter undergoes a business transfer such as a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring party under the same privacy protections described in this policy. We will notify you via email at least 30 days before any such transfer takes place, and you will retain the right to request deletion of your data at any point before the transfer occurs.
Cookie duration varies by type: Strictly necessary cookies are typically session cookies (deleted when you close your browser) or persistent cookies with a short expiry (a few hours to a few days). Google Analytics cookies (_ga) expires after 2 years, _gid after 24 hours, and _gat after 1 minute. If we use functional preference cookies, these typically persist for 30 days to 1 year. You can check individual cookie expiry times in your browser's cookie manager.
You may cancel a project at any time by providing written notice via our contact page. Upon cancellation: any work completed up to the date of cancellation is payable in full at the agreed rate; if a milestone-based payment schedule is in place, you are responsible for all completed milestones; we will deliver all completed work to you in its current state; we do not refund amounts already invoiced and paid. We aim to make project cancellation as smooth as possible and will never pursue payment for work not yet delivered.
Yes. We can collaborate with internal teams, designers, marketers, or other vendors.
If your contact details, business information, or any other personal data we hold is incorrect or out of date, please submit via our contact page and we will update our records promptly. For active clients, you can also request a data review at any point during or after your project. We aim to action correction requests within 5 working days.
Yes. BoldCrafter is committed to complying with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR requirements for cookie consent. We provide a clear and conspicuous cookie consent banner on first visit, allow users to accept or reject non-essential cookies, do not use pre-ticked boxes, and maintain a current cookie policy that accurately describes all cookies in use. We conduct periodic reviews of our cookie usage to ensure ongoing compliance as regulations and our own tooling evolve.
To help us resolve your complaint quickly, please provide: your full name and contact details, the name or email address of the person you have been dealing with at BoldCrafter, a clear and specific description of the issue (including what happened, when, and where), any relevant correspondence or documents, and what outcome or resolution you are seeking. The more specific and factual you are, the faster we can investigate and respond.
A project proposal becomes legally binding when you confirm or sign it (digitally or in writing). The proposal constitutes the formal contract between us and outlines all project terms, scope, pricing, and conditions. A quote provided informally (for example, in an initial email) is an estimate and may be revised once the full project scope has been reviewed. We always provide a written proposal before commencing work, and this is the document that forms the binding agreement between us.
Yes, many clients retain BoldCrafter for improvements, support, and new features over time.
BoldCrafter is a small web design agency. For most of our activities, we are not required to appoint a formal Data Protection Officer (DPO) under UK GDPR. However, we take data protection seriously and have implemented internal data handling practices in line with our privacy policy. If you have specific data protection concerns, please contact us via our contact page and we will respond promptly.
If you have concerns about cookies or your privacy while using BoldCrafter, please use our contact page with "Cookie Concern" or "Privacy" in the subject line. We take all privacy concerns seriously and will respond within 5 working days. You also have the right to raise a concern directly with the Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk) if you believe your data is being handled improperly.
No. Making a complaint to BoldCrafter is completely free. We will not charge you for receiving, investigating, or responding to a formal complaint. If you choose to involve external mediation or legal representation, any associated costs would be your own responsibility unless otherwise agreed or required by law.
We provide a 30-day post-launch warranty period during which we will fix any bugs, errors, or issues directly attributable to our development work at no additional cost. This warranty does not cover: issues caused by third-party modifications, hosting environment changes, incorrect client content, or force majeure events. Beyond the warranty period, we offer ongoing support agreements on a monthly basis. All work is delivered with the expectation that it functions as described in the proposal, and we take quality seriously — significant issues discovered post-launch that are our responsibility will be addressed promptly.
You can view selected work and case studies on BoldCrafter.
If BoldCrafter becomes aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, as required by UK GDPR. We will also notify affected clients directly via email as soon as reasonably practicable, describing the nature of the breach, the likely consequences, and the measures we are taking to address it and prevent future incidents.
If we make material changes to our cookie usage or policy, we will update the "Last Updated" date at the top of our cookie policy page and, where changes are significant, notify website visitors through a notice on the site. For material changes requiring consent (such as adding new third-party tracking), we will display the cookie consent banner again to obtain fresh consent. We encourage you to review our cookie policy periodically.
We review all complaints as part of our internal quality improvement process. Recurring themes or significant complaints are discussed in our team reviews and, where appropriate, lead to changes in our processes, communication standards, or technical practices. We do not share individual complaint details externally but may use anonymised, aggregated insights to demonstrate our commitment to continuous improvement — for example, "We resolved 95% of complaints within our 10-day target."
All contracts, proposals, and terms of service issued by BoldCrafter are governed by the laws of England and Wales. Any disputes that cannot be resolved through our complaints procedure will be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights as a consumer. If you are a consumer based outside England and Wales, you may have additional protections under your local law — please seek independent legal advice in such cases.
Yes. Consulting is available for planning, audits, server guidance, and next-step recommendations.
We can work with templates when appropriate, but many projects are custom-built to match goals and requirements.
Yes. BoldCrafter builds mobile-first, responsive websites.
Yes. We follow accessibility best practices and can advise on improvements for your specific site.
We build business websites, landing pages, portfolios, blogs, e-commerce sites, and custom web solutions.
Yes. We can modernize your website design, improve structure, and enhance performance.
Yes. We can build focused landing pages for campaigns, services, or product launches.
Yes. We can build or improve e-commerce websites and help you plan the right setup.
Yes. We can integrate approved payment providers depending on your platform and requirements.
Yes. We build secure forms with validation and spam protection options.
Yes. We can integrate booking systems when needed.
Yes. We can develop custom features based on your business goals and technical needs.
Yes. We offer performance audits and optimizations for faster load times and smoother user experience.
Yes. We can assess and improve performance factors that influence Core Web Vitals.
Yes. We implement technical SEO foundations such as clean structure, metadata, and crawl-friendly pages.
Content support can be included depending on scope, or we can work with your copywriter.
Brand design can be discussed depending on the project needs.
Yes, BoldCrafter can design business cards.
No. BoldCrafter provides design only and does not offer printing services.
Design support for digital and print-ready assets can be discussed depending on scope.
Yes. We can build web applications when requirements are clear and technically feasible.
Yes. We can integrate approved tools such as analytics, email platforms, CRMs, or chat widgets.
Yes. We can implement multilingual structures and advise on translation workflows.
Yes. We can work with CMS-based builds where appropriate and provide training for updates.
Yes. We can troubleshoot bugs, layout problems, and performance issues.
Yes. We can review accessibility and provide prioritized recommendations.
We start with a discovery discussion, then define scope and deliverables in a written proposal.
We typically need your goals, target audience, examples you like, required pages/features, and any existing assets.
Timelines vary by scope. After discovery, we provide an estimated timeline in your proposal.
Yes. We structure work in clear stages and keep you updated throughout.
Yes. Feedback at key milestones helps keep the project aligned with your goals.
Possibly. Deadlines depend on scope and current schedule; we will confirm feasibility before starting.
We run final checks, deploy the website, and confirm key pages and forms are working as expected.
If your build includes a CMS or editable sections, we can provide guidance so you can manage updates.
Yes. We can provide a handover summary and guidance for routine updates.
Yes. We can review what exists, identify risks, and propose the best next steps.
Yes. We maintain backups during active development to reduce risk.
When needed, we can set up a staging area so changes can be reviewed before launch.
We request approvals at key stages so decisions are recorded and progress stays clear.
Pauses can be discussed case by case. We will document the current status and next steps.
Contact BoldCrafter with your project details and we will recommend the next step.
Yes. We work in an agile environment to deliver in small, reviewable steps.
Yes. Every implementation is tested and reviewed before it is released or delivered.
Testing may include functional checks, responsive layout checks, performance checks, and regression checks where relevant.
Yes. We test across common screen sizes and ensure mobile usability.
Yes. We test forms, validation, and basic delivery flows during QA.
We triage issues, reproduce them, apply a fix, and re-test before release.
Yes. We use version control to track changes and support safe rollbacks when needed.
Yes. We optimize for strong performance scores and stable real-world user experience, depending on the site and integrations.
Sometimes. Third-party tools can impact speed; we can advise on trade-offs and best practices.
Yes. We use modern formats and best practices to reduce page weight where possible.
Yes. We follow security best practices appropriate to the platform and project scope.
Yes. We can share a checklist covering key items like pages, forms, redirects, and tracking.
Yes. After proposal approval and before work begins, a commitment payment is required to secure scheduling and preparation.
The commitment payment is typically between 25% and 50% of the total project value, depending on scope and complexity.
No. The commitment payment is non-refundable once project work begins.
Yes. The commitment payment is applied toward the total project cost.
If the project is stopped by the client, the commitment payment is retained but deducted from the total project cost, covering allocated work and preparation.
Payment structure can be defined in the proposal and may include milestones depending on the project.
Pricing is shown on the relevant service or shop pages on BoldCrafter.
No. Pricing can change, so prices are listed on dedicated pages instead of the FAQ.
Yes. BoldCrafter can provide a written quote based on your requirements.
Yes. We can provide the appropriate documentation for payments made.
Sometimes. Any discounts shown on BoldCrafter are subject to change.
No. Discounts are not guaranteed and may change based on demand or availability.
No. Some items may not be eligible, especially where third-party providers are involved.
Some services depend on external providers or fixed costs, which may limit discount options.
Yes. Discounts can change, so the current offer is the one shown on the relevant page at the time of purchase or booking.
BoldCrafter does not provide printing services, so printing discounts are not offered.
No. BoldCrafter designs business cards but does not print them, so printing discounts are not available.
If a discount is available, it will be shown on the relevant service or shop page on BoldCrafter.
Yes. Support options are available depending on your website and needs.
You can request support through the contact options on BoldCrafter.
Maintenance can be arranged depending on your platform and update needs.
Yes. Content updates can be handled as a support task or a planned update cycle.
Yes. We can plan and implement new features after launch.
Yes. We can advise and apply security-related updates where applicable.
Yes. We can investigate issues and advise the fastest route to restore service, depending on hosting access.
Yes. We can assist with migrations and upgrades when required.
Yes. Many clients choose ongoing improvements based on feedback, analytics, and business goals.
Urgent requests can be discussed based on availability and the impact on current schedules.
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